SMS Text Message Service for Parents

Dear Parents/ Guardians:

You may have received a text message on May 16, 2018, that stated it was from 978338 that read:

St. Thomas Aquinas Catholic Schools Messages. Reply Y to confirm.

That message was a one-time prompt that allows you to opt-in to receive important school and STAR Catholic School Division messages via text.

If you did not reply, you can still opt in.

Simply text “Y” to 978338.

Opting in to the text message service will help to ensure you get timely messaging regarding important information like bus notifications and emergencies.

 

FAQs regarding SMS Text System

How do recipients “Opt-In” to receive text messages?

1. Text “Y” to 978338. If you have a US number, you should text to 61569.

How do recipients opt-out of receiving text messages?

Recipients not wishing to receive text messages to a particular number can simply do one of the following:
1. Don’t opt-in and don’t reply to the opt-in invitation message.
2. Text “STOP” to 978338. If you have a US number, you should text to 61569.
3. Request that your organizations SchoolMessenger system administrator add the number to the account’s phone number block list.

Can the text messages come from a Division phone number, instead of the SchoolMessenger short code?

No. Short codes are the industry standard, and the only fast and reliable way to deliver mass text notifications.

I received a text message that says it’s from SchoolMessenger? What does it mean?

If it was from 978338, or if you have a US number 61569 that was most likely the Opt-In Invitation message sent
by SchoolMessenger. To continue receiving informational text messages from the school(s) reply with “Y”.
If you do not reply, you won’t receive any future texts from our schools.

I “Opted-In”, but I’m not receiving texts?

1. Ensure that the Division has your correct device number in the database (Student Information System or HR System), and that it is located in the SMS phone field(s) that are synchronized with SchoolMessenger. It may take 24 hours for a number to become active after being changed or added to the Division’s system.
2. Send a text with “Y”, from that specific device, to 978338. If you have a US number, you should text to 61569.
You should receive an opt-in confirmation message from the service.
3. If you want to receive texts on multiple devices, each device number must complete the Opt-In process, and be in the School Division's database. Please confirm with your local school if you are uncertain.
4. Confirm that the Division has actually attempted to send a SchoolMessenger broadcast which includes an SMS text message to your mobile phone number.

How do I know if it worked?

After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:
Opt-in Response: You’re registered 4 SchoolMessenger. Txt STOP quit, HELP for help. Std msg/ data rates apply Freq varies schoolmessenger.com/smsca
Opt-out Response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or Help for help. Msg & data rates may apply Freq varies schoolmessenger.com/smsca
Help or Unknown Key Word Response: Reply Y to subscribe for approx 3 msgs/mo.Text STOP to quit. For more information reply HELP.
Any other response – or no response: indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

What does it mean if I texted “Y” or “yes” and I received some sort of error message back?

If you receive what appears to be an error message, similar to one of the following, it most likely means that short code text messaging is not enabled on your wireless subscription plan:
• Service access denied
• Message failed
• Shortcode may have expired or shortcode texting may be blocked on your account
• Does not participate
These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger.
Rather, they are an indication that the specific mobile device does not have short code SMS texting enabled for that number (this is sometimes disabled by default on company provided cell phones). To address this, contact your wireless provider.

Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore be very clear to refer to “short code” text messages. Most TV programs which have a voting component use short code SMS messaging (e.g. American Idol, Dancing with the Stars). Using an example such as this can be helpful in clarifying the type of texting service you want to enable.

Will I be charged for the text messages that I receive from SchoolMessenger?

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages, depending on the plan associated with the wireless device. Please consult your carrier if you are uncertain.